Citrus Heights, California
I flew from out of state for my sisters funeral&found this place disgusting&dingy.Staff lacking any sympathy what so ever.Hope you people rest in peace at your own funeral home.
Posted: Jul 23, 2012
I tried to leave a condolence message for the Bennington family, but could only find where I could leave a card for $6.90. I will try later, but was disappointed that I couldn't since we will be out of town for the service.
Posted: Mar 27, 2014
Battle Creek, Michigan
My father passed in July. When the funeral home directors came to collect his remains, I informed them that I – as next of kin – should be consulted regarding the arrangements, as opposed to my stepsister. The following day my husband and I went to the funeral home to finalize arrangements for my father’s services. The director assigned to us, Andrew Emerson, told us that my stepsister had the authority, through legal documents, to make all the decisions regarding my father’s services. After having been asked to produce those papers, he consulted with his supervisor and returned with a Durable Power of Attorney appointing my stepsister as my father’s agent. He told us that his supervisor reviewed the document, and the document did NOT apply to the funeral arrangements. (The document includes “However, the POA ceases at the moment of the death of the principal.”)
All through the discussion regarding the arrangements, Mr. Emerson kept referring to my stepsister. I told him very clearly that what my stepsister had proposed had no bearing on the matter, and further, that my stepsister’s family should make arrangements for a separate memorial service, because the funeral was to be a quiet remembrance for my father’s biological family and friends. Mr. Emerson offered to contact my stepsister regarding my wishes, and I accepted.
The following day I spoke with Mr. Emerson. He told me he had contacted my stepsister and that she understood the arrangements were out of her hands, and that my stepsister said her family would be attending the funeral. I informed Mr. Emerson that attendance was unacceptable, and that I would inform my stepsister personally so that the information would be accurately conveyed. I left a very clear message on my stepsister’s voicemail that the funeral was for my father’s biological family and friends, and suggested that my stepsister’s family conduct a separate memorial service. In that way, she could have total control over the arrangements at her services, and there would not be any drama at my father’s funeral. I know my stepsister received the information, because her niece commented on the matter to my son via Facebook.
When the pastor I selected as officiate came to visit, he told me he had visited with my stepsister regarding the services. Why my stepsister was informed of my choice of officiate is beyond my understanding. Throughout our conversation, it became clear that my stepsister had given him information regarding the relationship between her and me that was irrelevant to the situation. In the end, the eulogy revolved around my stepsister’s family, and the pastor stumbled awkwardly over the information I provided to give comfort to my aunts and uncles. This would not have happened had the funeral home not provided information to my stepsister.
When my family and I arrived at the funeral home the day of the services, I found the chapel full of items brought by my stepsister. I informed Mr. Emerson that most of those items were to be removed. At that point, Mr. Emerson informed me that my stepsister’s family would be attending the services. Another employee of the funeral home inserted herself into the conversation and told me I could not pick and choose who could attend the funeral, because I didn’t specify that the services were to be private. At no point during the planning stage did anyone at the funeral home advise me of the possibility of making the services private! Next, Mr. Emerson told me three persons would be delivering tributes to my father. This was the first time I had been informed of this decision.
At the end of the services, I had planned to announce that friends and family were welcome to attend a dinner in my father’s honor at a local restaurant. Because of all the last minute surprises, I was at a loss for how to make the announcement, and there was confusion on the part of the pastor and Mr. Emerson as to who was to make the announcement. As a result, there were twelve people attending an affair arranged for 40 people. Due to the circumstances, it was necessary for me to pay as though all 40 were in attendance. (The restaurant did give me a slight discount due to the lack of attendees.)
The appreciation cards provided for mailing after the services referenced only “friends” – nothing about family. I was not consulted on the selection of sentiments in the card.
I believe funeral home put my stepsister’s wishes above mine because the president of the company (although now deceased?) used to be a neighbor of my stepsister, and his daughter, who also works at the company, was a playmate of my stepsister when she was young.
Posted: Aug 14, 2012
My family recieved the worst funeral service ever from this funeral home! Just horrible
Posted: Sep 26, 2012
Fort Lee, New Jersey
The owner, Frank Patti, is an egomaniac and controlling asshole, has quite a track record fired from Lebers in 1967, indicted on embezzlement charges placed on cease/desist order from 1975 to 1981 from Volks, sells caskets for Batesville horrifying funeral directors in New Jersey and New York for 6 years and claims hes better than anyone within 300 miles. Frank, a survey was taken, you along with Peter Kulbacki, Richard Holle, Bruce VanTassel, Bart Brazinski and Scott Nimmo, voted most hated funeral directors in New Jersey.
Posted: Jul 21, 2012