Am out of the area and now on the 2nd occaison have been unable to view a obituary or sign a memoriam...I understand the service here and preparation are abhorrent...This place should be nailed to the wall by their association or closed by the state...Shameful...Abhorrent...
Posted: Feb 05, 2014
New Bedford, Massachusetts
My Aunt's service was July 3, at Rural Cemetary, at the spot her flatstone was going to be placed. All services were paid up front, but as of Jan, 2013, still no stone, Woman was very rude and insensitive, when I could finally get past their answering service, saying it was MY fault for not saying where the site was! Larry saw it, he was there! The woman said I had to call the stone engraver myself-wasn't that their job? Unpleasant experience, they just don't want to admit their mistake, I talked to other directors who agree with me, as does my attorney. Avoid this place, they just don't care...
Posted: Jan 09, 2013
Earl love took care of my ex sister in law and they did an absolute amazing job on how she looked, because she looked really bad at her death, Nice to deal with and very friendly. I would say this would be a great place to go in time of need.
Posted: Nov 27, 2012
Moorestown, New Jersey
Worst experience ever thanks to the current Funeral Director (FD). The owner had overseen the funeral of both my brother and father, and were wonderful experiences, under the circumstances. My mother's burial was handled by the FD, and I am writing this review so anyone entering into approx. a $20,000.00 arrangement has a heads up to be on your toes.
ISSUE NO. 1: Started by being told by the owner they would remove all jewelry placed on my Mother prior to burial, therefore I did not worry about jewelry placed on my Mother for the viewing. Prior to leaving the funeral parlor FD approached me and stated they would just leave her ring on and any jewerly, not thinking (I was rather upset) I agreed. 20 minutes after leaving the grave site I asked him about specific items and he stated it was too late late to retrieve the specific items I requested.
ISSUE NO. 2: I had not signed off on my Mother's headstone engraving. When this was brought to my attention I told FD exactly how to engrave the stone, and more specifically not to engrave the stone as he desired to engrave it (using initials). Regardless FD did exactly what I told him absolutely not to do. Now every time I go to my Mother's grave site I will be reminded of the FD's work. I would not recommend his work to anyone. This chapter is the last in a person's life, and for so many important details to be so grossly mishandled cuts to the bone and adds to the pain and sorrow of the loss of my mother, I would not wish this on the anyone.
Posted: Apr 26, 2012
Medina, New York
On behalf of 8 daughters and a mother, we want to thank Coopers and Jake Hebdon for the wonderful, very professional services provided. Jake came to the house and picked up my father. From the minute he walked in the door he made my 80 year old very comfortable. We told her he was "Jake from State Farm", she knew that commercial well. Then I found out that I actually worked with his mother and had known all about his career change and adventures in his new career. From that point on he dealt very well addressing questions and answers to my mother instead of all the girls. He answered her questions in a way she understood. She was able to make her own decision with as much time as she needed. She chose cremation but, did not want the ashes at the service. He took our special pictures to the floral shop so flowers could be arranged around them. He also contacted the Veterans associations and set up the arrangements for the military service. He even took some calls throughout the couple days with last minute questions we each had. I am disabled and can not walk or stand for only a few minutes at a time. Cooper's have an elevator which makes it very convenient for anyone with ambulation difficulties. I was able to use a cane instead of a walker or wheelchair because of the elevator convenience. The room was large and our party fit in there nicely. We felt all together. Some funeral homes have 2 small rooms and the people in the back feel separated and blocked off. In those visual ability is poor as well as hearing what people are saying. We were told by a person in attendance that this was the best funeral they have attended. I agree, my 2 brother in laws were allowed to perform the service. The floral shop owner is a long time friend of my parents. Like I said, we appreciate everything they did to make this day easier for us and they succeeded. I would recommend Cooper's Funeral Home to anyone.
Posted: Feb 13, 2014