Glen Burnie, Maryland
I would NEVER recommend this funeral home to anyone. I would never want a family to experience what mine did. It started when my mother in law passed and they sent one person to pick up her body. They had the two son's and grandsons place her in the body bag and carry her down the steps and outside to the van to take her away. Her head was exposed and even the neighbors were in disbelief. When I questioned Carol at Fink Funeral Home she said they were short handed and that was why only one person showed up to pick her up.. I had asked her what would of happened if my 84 year old father in law had been there alone and she said then they would have called the police for assistance, but they didn't do that. My husband will have that memory of his mom in that bag until the day he dies......ITS UNACCEPTABLE! The obituary had her name spelled wrong, the typing had mistakes and the grammar was deplorable. Doesn't anyone proof read this things?. The death certificate had the wrong social security number and I was told the corrected ones were in the mail. I never received them and after numerous phone calls I had to go myself to Vital Records and repay for them myself. When I kept calling Carol for these she said to me, "well they are coming from Glen Burnie." Il live in Baltimore County and mail arrives within a day or 2. Again, we never received them when I kept calling her, she hung up on me. I wouldn't even give this hole in the wall a1 star rating. Do yourselves a favor and go to a reputable place for your loved ones, this is NOT THE PLACE TO GO ! Save your family the grief mine had to suffer !!!!
Posted: Mar 06, 2015
I was very impressed with the professional services provided for my family, and the services rendered to my deceased aunt Carolyn Davis on April 5, 2014. The facility is beautiful and the service was excellent ..it made our family transition a lot more comforting during this difficult time. And on behalf of my family I would like to say thank you very much.
Posted: Apr 07, 2014
East Liverpool, Ohio
thanks for doing a wonderful job. mom would have been happy. she looked great.
Posted: Aug 19, 2012
No words could describe the hurt that I and the rest of my family endured due to trying to deal with this company.
Posted: Oct 03, 2012
Colorado Springs, Colorado
After suffering the loss of our mother we continued to suffer further atrocities for 3 days at the hands of an organization that leads loved ones to believe they are in some way affiliated with the VA by their name alone.
It took a small army of 5 wonderful people: Chris Dusrenne, Ron Snell, Lisa Carter, Justin Ferraro and Don Allen to pull off the most amazingly beautiful funeral in record time. Chris instantly took charge and called Ron to make it happen, then Lisa set everything up in 24 hrs. including Fort Logan National Cemetery. Justin and Don escorted our mother to her mass and burial in Denver. I almost forgot 2 more people - Ed Rottenborn the beautician who did more than just give us each a lock of mom’s hair and Hope Alvarez who assisted my sister with picture setup. You and your loved one will be cared for by a top notch organization with perfection, professionalism, and honest from the heart caring.
Words alone cannot express the gratitude my sister and I feel about Swan Law Funeral Directors and their outstanding staff. Thank you from the bottom of our hearts. Linda and Nan
Posted: Oct 18, 2016