Moorestown, New Jersey
Worst experience ever thanks to the current Funeral Director (FD). The owner had overseen the funeral of both my brother and father, and were wonderful experiences, under the circumstances. My mother's burial was handled by the FD, and I am writing this review so anyone entering into approx. a $20,000.00 arrangement has a heads up to be on your toes.
ISSUE NO. 1: Started by being told by the owner they would remove all jewelry placed on my Mother prior to burial, therefore I did not worry about jewelry placed on my Mother for the viewing. Prior to leaving the funeral parlor FD approached me and stated they would just leave her ring on and any jewerly, not thinking (I was rather upset) I agreed. 20 minutes after leaving the grave site I asked him about specific items and he stated it was too late late to retrieve the specific items I requested.
ISSUE NO. 2: I had not signed off on my Mother's headstone engraving. When this was brought to my attention I told FD exactly how to engrave the stone, and more specifically not to engrave the stone as he desired to engrave it (using initials). Regardless FD did exactly what I told him absolutely not to do. Now every time I go to my Mother's grave site I will be reminded of the FD's work. I would not recommend his work to anyone. This chapter is the last in a person's life, and for so many important details to be so grossly mishandled cuts to the bone and adds to the pain and sorrow of the loss of my mother, I would not wish this on the anyone.
Posted: Apr 26, 2012
Ridgewood - Queens, New York
Even though it was an extremely difficult time for our family, our experience at Morton Funeral Home/Ridgewood Chapels, was extraordinary. From my first phone call with the Funeral Director, Mr. Lanza up to and including the morning at the gravesite, the Director was compassionate, professional and generated an outstanding example of what true customer service should be. Unfortunately, I did have experiences with other funeral homes during my lifetime, and they met my expectations to a degree, but I have never had such a pleasant and comfortable and dignified experience as I and my family did at the recent wake of our beloved, departed brother and uncle. Should you need these type of services, I would highly recommend Morton/Ridgewood Chapels. I would like to thank Mr. Lanza and his Staff for meeting and exceeding our expectations!
Posted: Oct 22, 2013
May 13, 2013 was my Dads wake, let me tell ya Dennis could not have made us more comfortable then what he did. He paid attention to all the details, large and small; under the circumstances it is a comfort to have someone looking over these things. We had 90+ attend the wake and many people asked me if we personally knew Dennis and those who worked for him, I said no but that's how they treated all of us.
Posted: Jun 20, 2013
Colorado Springs, Colorado
We recently lost our mother due to complications after an unexpected surgery. What a shock! It was devastating. Anyone who has been through the loss of a loved one knows it is a daunting and overwhelming experience. We were all dreading the trip to the funeral home to start the process of putting mom to rest. However, Barb and the incredible staff at Swan-Law made the experience as painless as possible. The staff was professional, thoughtful and most of all genuine. Yes, guiding you through the process is their job. However, each person we dealt with was sincere, gentle and understanding.
The on-site reception room we opted to use after the memorial was perfect. It was so easy to have guests simply cross the hall to visit and share stories about mom. We were not pressured to use the room, it was simply offered. Barb also suggested a very modest menu that fit our needs perfectly.
My father is so happy with the service and attention we received, he plans on making pre-arrangements for his memorial with Swan-Law's pre-planning service. We shed plenty of tears planning mom's services, but were surprised to also share quite a few smiles and laughs at the same time. I would highly recommend using the Swan-Law for your funeral/memorial needs.
Posted: Feb 02, 2015
Sandy Hook, Kentucky
Wondering why Lucian Reed obituary isn't posted.
Posted: Aug 18, 2013