I was very pleased with the professionalism of the staff. Everyone was patient, empathetic, and understanding with our handling our family's needs.
Posted: Jan 01, 2014
Beware of giving credit to the Deborah L Wilson Funeral Home, She has promised to pay her casket bill of $3745.93 for six months. No More excuses Debbie pay your bill.
Posted: Oct 17, 2013
Tews Funeral Home & Ryans Funeral Home are owned & operated by the same person, Mike Ryan. Please beware! Tews Funeral Home gave some of our sons ashes, after cremation, to people who attended the service without asking permission. We did not find this out until months later. My husband was never asked. IT WOULD HAVE NEVER BEEN AUTHORIZED. One of the people who received the ashes was his x-girlfriend. We feel she is part of the reason he is not with us anymore. My husband feels so violated. After finally getting ahold of Mt. Ryan, he kept beating around the bush and would not answer.
Please beware. We wouldn't want this to happen to anyone else.
Posted: Jul 04, 2012
Every story has two sides. North may have theirs, but here is our family's. North's Funeral Home is NOT concerned with your family during your time of grief. Our loved one, Oscar Villalobos, passed away this past week. He prearranged for his final moments with North's. Unfortunately, his final arrangements and family were handled with less respect than I'm sure he felt would happen.
Apparently, every step of funeral arrangements must be made with North's for they will not guide nor assist the family unless it is paid for. The family's understanding of prearrangement did not meet the North's understanding. Please verify if all issues have been addressed: transportation of body, embalming, visitations, memorial service and certainly make sure that all these occur within their open hours otherwise it might get in the way of their evening plans.
Additionally, get everything in writing and always know who with you are talking. We called and spoke with Sandy North stating we were coming in from out of town and we had flowers being sent for Oscar. She told husband they would hold them. However; we found a note on their doors DO NOT leave anything for Oscar Villalobos. Family has not made arrangements. Then, when we asked about the flowers, Ms. North told my husband they never delivered. In fact, the florist was called and told to pick them up.
For a moment, let's forget the apparent lying and lack of respect. Let's say, we the family, did not make arrangements. A good business designed around service ( according to their sign, serving people for 100 years), you would think that a conversation would happen with the family to identify any shortcomings in arrangements. That they would insure all aspects were covered and a clear understanding of arrangements were made for both parties.
Instead, we were told the body was in too bad of condition, it would take too long to make him look right and we wouldn't be able to see him until the next day before cremation. They did nothing to ease the family's pain and give them one last opportunity to say goodbye to a father, a grandfather, a brother...a good man. By the way, the cosmetic work they did was good. Oscar looked very natural, very much at peace. Pretty good for a body that was in "pretty bad condition".
So, that is our side of this story. But, don't take our word for the service...ask anyone in Abilene. Ask the State School what their thoughts are of North's Funeral Home.
Posted: Apr 21, 2013
I was very pleased with the way Rasmussen handled my sons arrangements. Their facilities, equipment and services was top notch and handled with a minimum amount of discomfort to us as possible. Nick will take care of things for you.
Posted: Apr 18, 2012