I am writing on behalf of the family of deceased, Larry S Edwards.
I came to Chicago, from Ohio, to attend the funeral of Larry Edwards. I accompanied my family to your facility to help with the arrangements for Larry's funeral, on several occasions.
I just wanted to tell you how impressed we were with the professionalism of your entire staff. With so much involved with the loss of a loved one and then having to plan a funeral, it was so comforting to walk into your offices and leave feeling as if the funeral was one less thing we had to stress about. We felt that Gatlings would take care of not only our loved one, but our family as well. The staff at Gatlings did exactly that.
Your drivers were always on time and courteous. Your entire staff were extremely well dressed. Your facility was immaculate and all of your workers were very well organized. They were also very patient, especially at the end of the funeral when everyone was saying their goodbyes to loved ones, your driver said for us to take as long as we needed. Your drivers assisted everyone in and out of the cars, they drove as if they were carrying precious cargo. We never felt rushed or as though we were an inconvenience in any way.
Your office staff were extremely patient with my family members. We made several changes to the obituary after the draft had been printed. Your staff continually told us, 'We are here to do whatever you need, we'll take care of you.'
Our loved one, Larry Edwards, had been very sick for a very long time. When we viewed the body, everyone kept saying how peaceful he looked and what a wonderful job Gatlings had done.
We cannot thank you enough for taking care of our loved one and our family.
By the time our experience with Gatlings came to an end, we felt as though we had gained a new family.
Please share this letter with your employees. I want them to know how very much they are appreciated.
The family of Larry S. Edwards
Posted: Aug 09, 2012
White House, Tennessee
Yesterday, 01/16/13 I went to the funeral of a good friend. By the end of the funeral I felt really sorry for the family. there seemed to be no sympathy or empathy by the ones who were conducting the service it was quite cold and strictly buisness like. My wife was to sing for the funeral and they lost her accompanyment CD. I will never even suggest that anyone use this funeral home. the only reason I even gave them a one rating is that they did at least get my friend buried.
Posted: Jan 17, 2013
Jamestown, New York
Thank you for the wonderful job that was preformed for Marion T. Robertson's service last month.
Posted: Sep 05, 2012
Lawrenceville, New Jersey
The man who worked there was extremely rude to my sisters and I..even slamming the door shut to the viewing room as my sister and I were waiting for my grandmother who just lost her son. I would not recommend this funeral home.
Posted: Jul 20, 2012
So sorry to hear about Mae, I loved her. She was a dear friend and colleague at the bowling alley. Don'y forget that she also was a member of the Portsmouth Women's Bowling Assn. Hall of Fame.
Posted: Mar 15, 2013