I can only speak for my own personal experience; our family member died unexpectedly and penniless. Unfortunately, we had to go thru the indigent program for our family member's end of life plans. --This mortuary treated us like less than second class citizens and worthless bums. -- They didn't return phone calls in a timely manner, if at all. Treated us as if they were personally doing us a favor. Paid nearly no attention to details. No empathy, concern or even the slightest bit of professionalism exhibited by the pretentious undertaker who was very aloof and uncaring as well as the administrative assistant who was just down right rude and very defensive and acted as if we were bothering her or taking up her time. -- The mortuary itself, is smelly, dirty and extremely out-dated.
Posted: Apr 01, 2012
Laurinburg, North Carolina
Oh! man please don't use this company. They switched on us at the last minute and we had the funeral at one of there chapel it was horrid, old and a man played the old run down piano. They gave us only one wreath for my brother and no more. Especially with the money upfront that she wanted, they could have done better than that.It didn't show they cared. Just greedy
Posted: Oct 26, 2012
North Vernon, Indiana
DO NOT DO BUSINESS WITH THIS MAN! It's a good thing his primary customers are already dead, considering how he treats his live customers. In fact if you are unlucky enough to rent housing from him, you and your family may soon wind up as a customer at his funeral home.
Perhaps that's the real reason he painted over and then refused to deal with *black mold* in a home he rents to a family with young children, two of whom have serious health problems. After consistently harassing (as in, peeking into their windows, sending *late-night* texts demanding to come over right then, ETC) he decided to tell cut off their water with NO warning.
He is to pay utilities, the family has always paid their rent, this was uncalled for and illegal, especially in the middle of summer!!! The diabetic child cannot wash his hands before testing his blood glucose levels. He refuses to be reasonable and turn the water back on. Hmm, is business really that bad that you have to drum up more customers?"
Posted: Jul 16, 2013
The workers always seem grumpy and like they are being put-out by our family both times I have been here for funerals. They also don't seem to like having children in their parlor even when they are a major part of our family. I was not overly impressed either time our family used their services.
Posted: Feb 21, 2013
where can we send condolences online?
Posted: Feb 09, 2013