The experience I had with this funeral home was unsatisfactory. There return calls when left message was poor. There was no communication between the employees.
Posted: May 28, 2015
I am writing on behalf of the family of deceased, Larry S Edwards.
I came to Chicago, from Ohio, to attend the funeral of Larry Edwards. I accompanied my family to your facility to help with the arrangements for Larry's funeral, on several occasions.
I just wanted to tell you how impressed we were with the professionalism of your entire staff. With so much involved with the loss of a loved one and then having to plan a funeral, it was so comforting to walk into your offices and leave feeling as if the funeral was one less thing we had to stress about. We felt that Gatlings would take care of not only our loved one, but our family as well. The staff at Gatlings did exactly that.
Your drivers were always on time and courteous. Your entire staff were extremely well dressed. Your facility was immaculate and all of your workers were very well organized. They were also very patient, especially at the end of the funeral when everyone was saying their goodbyes to loved ones, your driver said for us to take as long as we needed. Your drivers assisted everyone in and out of the cars, they drove as if they were carrying precious cargo. We never felt rushed or as though we were an inconvenience in any way.
Your office staff were extremely patient with my family members. We made several changes to the obituary after the draft had been printed. Your staff continually told us, 'We are here to do whatever you need, we'll take care of you.'
Our loved one, Larry Edwards, had been very sick for a very long time. When we viewed the body, everyone kept saying how peaceful he looked and what a wonderful job Gatlings had done.
We cannot thank you enough for taking care of our loved one and our family.
By the time our experience with Gatlings came to an end, we felt as though we had gained a new family.
Please share this letter with your employees. I want them to know how very much they are appreciated.
The family of Larry S. Edwards
Posted: Aug 09, 2012
North Charleston, South Carolina
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Posted: May 03, 2012
Canajoharie, New York
Chris is very good, the room is nice and large. My mother looked beautiful. I would rate it higher if one certain person could be nicer to family members.
Posted: Apr 02, 2013