Country Club Hills, Illinois
I attended the services of Vicki Pittman yesterday and was very disappointed in your services. With today technology you should have known due to the weather, there will have to be a DELAYED BURIAL. The family should not had to put through that long ride from the church to Washington Memory Gardens walk in the mud and standing water to be told this. The Family entrusted you to make this a less painful experience as possible. But LEAKS & Sons let the family and friends down. I will never use your services or refer you to any one. This was very insensitive on Leaks & Sons!!!!!!!!
Posted: Mar 11, 2014
Bronx, New York
RUDE - I just called to ask how to get to the FH by train and the person who answered the phone acted like I was an idiot. Not cool.
Posted: Mar 28, 2013
Brooklyn, New York
I recently attended a funeral service on a 90 degree day and the funeral director did not provide air conditioning to the family and relatives attending the funeral. When I inquired as to why there was no AC on, the funeral director said it was broken. He further stated why was I asking now when the funeral was coming to a close. His attitude was dismissive and he lied because I felt air coming from one vent located in the entry of the funeral room. I would never recommend this funeral service as their customer service clearly is lacking.
Posted: Jul 17, 2012
Colorado Springs, Colorado
We recently lost our mother due to complications after an unexpected surgery. What a shock! It was devastating. Anyone who has been through the loss of a loved one knows it is a daunting and overwhelming experience. We were all dreading the trip to the funeral home to start the process of putting mom to rest. However, Barb and the incredible staff at Swan-Law made the experience as painless as possible. The staff was professional, thoughtful and most of all genuine. Yes, guiding you through the process is their job. However, each person we dealt with was sincere, gentle and understanding.
The on-site reception room we opted to use after the memorial was perfect. It was so easy to have guests simply cross the hall to visit and share stories about mom. We were not pressured to use the room, it was simply offered. Barb also suggested a very modest menu that fit our needs perfectly.
My father is so happy with the service and attention we received, he plans on making pre-arrangements for his memorial with Swan-Law's pre-planning service. We shed plenty of tears planning mom's services, but were surprised to also share quite a few smiles and laughs at the same time. I would highly recommend using the Swan-Law for your funeral/memorial needs.
Posted: Feb 02, 2015
Newell, West Virginia
My name is Scott Greene and I own Greene Funeral Service in Gastonia,North Carolina.We had helped the funeral home on a death of a family that they were serving.We did all the paperwork,preping and had the deceased flown out to their funeral home.They did not pay us for our service.I would never trust them to handle anything for a family of mine.It is a poor thing when you can not trust a funeral home.So I would say watch out for them.
Posted: Jan 29, 2014