My fathers services were as nice as it couldve been with this provider. The employees wore nice suits with white gloves and were meticulous with ushering the family hurriedly through the services and into the waiting cars. My fathers obituary was butchered and when we tried to have it corrected at 8:00 pm after it was published on the website, we were told it was too late and Ms Buggs rudely said she could not send in the correction to the local paper because it would cost money, even though I offered to pay for it. My fathers name is Charles but it read "Clarence" on the obituary. My sons name was misspelled. Other family members names were changed even though we tried do have everything corrected before it went to print, it was unsuccessful. The obituaries that were handed out at the funeral had my fathers name as Clarence too. We weren't allowed to mingle and talk with family and friends who had driven 6 hours or more to pay respect, because they ushered us straight from the cars to our seats, then began the service. I don't care about the nice suits they wore or the limos they allowed us to ride in. My father and my family was disrespected with all the mistakes. It was just too much. I give them 1 star because they did a fine job making my daddy look nice.
Posted: Aug 16, 2012
Battle Creek, Michigan
My father passed in July. When the funeral home directors came to collect his remains, I informed them that I – as next of kin – should be consulted regarding the arrangements, as opposed to my stepsister. The following day my husband and I went to the funeral home to finalize arrangements for my father’s services. The director assigned to us, Andrew Emerson, told us that my stepsister had the authority, through legal documents, to make all the decisions regarding my father’s services. After having been asked to produce those papers, he consulted with his supervisor and returned with a Durable Power of Attorney appointing my stepsister as my father’s agent. He told us that his supervisor reviewed the document, and the document did NOT apply to the funeral arrangements. (The document includes “However, the POA ceases at the moment of the death of the principal.”)
All through the discussion regarding the arrangements, Mr. Emerson kept referring to my stepsister. I told him very clearly that what my stepsister had proposed had no bearing on the matter, and further, that my stepsister’s family should make arrangements for a separate memorial service, because the funeral was to be a quiet remembrance for my father’s biological family and friends. Mr. Emerson offered to contact my stepsister regarding my wishes, and I accepted.
The following day I spoke with Mr. Emerson. He told me he had contacted my stepsister and that she understood the arrangements were out of her hands, and that my stepsister said her family would be attending the funeral. I informed Mr. Emerson that attendance was unacceptable, and that I would inform my stepsister personally so that the information would be accurately conveyed. I left a very clear message on my stepsister’s voicemail that the funeral was for my father’s biological family and friends, and suggested that my stepsister’s family conduct a separate memorial service. In that way, she could have total control over the arrangements at her services, and there would not be any drama at my father’s funeral. I know my stepsister received the information, because her niece commented on the matter to my son via Facebook.
When the pastor I selected as officiate came to visit, he told me he had visited with my stepsister regarding the services. Why my stepsister was informed of my choice of officiate is beyond my understanding. Throughout our conversation, it became clear that my stepsister had given him information regarding the relationship between her and me that was irrelevant to the situation. In the end, the eulogy revolved around my stepsister’s family, and the pastor stumbled awkwardly over the information I provided to give comfort to my aunts and uncles. This would not have happened had the funeral home not provided information to my stepsister.
When my family and I arrived at the funeral home the day of the services, I found the chapel full of items brought by my stepsister. I informed Mr. Emerson that most of those items were to be removed. At that point, Mr. Emerson informed me that my stepsister’s family would be attending the services. Another employee of the funeral home inserted herself into the conversation and told me I could not pick and choose who could attend the funeral, because I didn’t specify that the services were to be private. At no point during the planning stage did anyone at the funeral home advise me of the possibility of making the services private! Next, Mr. Emerson told me three persons would be delivering tributes to my father. This was the first time I had been informed of this decision.
At the end of the services, I had planned to announce that friends and family were welcome to attend a dinner in my father’s honor at a local restaurant. Because of all the last minute surprises, I was at a loss for how to make the announcement, and there was confusion on the part of the pastor and Mr. Emerson as to who was to make the announcement. As a result, there were twelve people attending an affair arranged for 40 people. Due to the circumstances, it was necessary for me to pay as though all 40 were in attendance. (The restaurant did give me a slight discount due to the lack of attendees.)
The appreciation cards provided for mailing after the services referenced only “friends” – nothing about family. I was not consulted on the selection of sentiments in the card.
I believe funeral home put my stepsister’s wishes above mine because the president of the company (although now deceased?) used to be a neighbor of my stepsister, and his daughter, who also works at the company, was a playmate of my stepsister when she was young.
Posted: Aug 14, 2012
We used them for my father-in-law and this was the first time ever used them. Most caring staff I have ever been around and prices were very reasonable. my family will use them again when the need arises.
Posted: Mar 25, 2015
Earl love took care of my ex sister in law and they did an absolute amazing job on how she looked, because she looked really bad at her death, Nice to deal with and very friendly. I would say this would be a great place to go in time of need.
Posted: Nov 27, 2012
Ridgewood - Queens, New York
George Werst is the most Honest and compationate funeral home I have ever dealt with. They take care of your every need before, during and after the loss of a loved one.
Posted: Jun 03, 2015