This was the first funeral home I had been to where I felt the funeral director was only interested in money. Small and not enough seats for everyone. He told me if I was going to stay that I needed to find a seat and sit. I informed him that there were not enough seats. He said there are 2. There were 20 of us standing. He tried to make the daughter of the deceased sit in the back. His "bed side manner" was terrible. He was rude and disrespectful. Telling everyone they needed to get to their cars after the service when they were paying their last respects. There were absolutely no one who lined up cars or even police to direct traffic going to the cemetary. He would speed up to 65 mph and many were left behind. They started the tent before everyone was there or even out of the cars. If you want a funeral home who appears to care for you, I do not recommend this Gerts Funeral Home in Brook, Indiana.
Posted: Mar 18, 2013
I Called this very rude man about arrangements about my next husband father of my children. He yelled at me refusing to help or find out all that I wanted and hung up on me!!
Posted: Mar 25, 2012
New Bedford, Massachusetts
My Aunt's service was July 3, at Rural Cemetary, at the spot her flatstone was going to be placed. All services were paid up front, but as of Jan, 2013, still no stone, Woman was very rude and insensitive, when I could finally get past their answering service, saying it was MY fault for not saying where the site was! Larry saw it, he was there! The woman said I had to call the stone engraver myself-wasn't that their job? Unpleasant experience, they just don't want to admit their mistake, I talked to other directors who agree with me, as does my attorney. Avoid this place, they just don't care...
Posted: Jan 09, 2013
Oklahoma City, Oklahoma
Vondel Smith Funeral Home on South Western handled my mother-in-laws funeral recently and I cannot say enough good things about the way Lisa, Jennie and Alex and other staff treated our family. I highly recommend them.
Posted: Aug 14, 2013
I hate it!!Can't find most recent obituaries so how do you expect anyone to attend a funeral?
Posted: Aug 31, 2013