Callous personnel, prayer cards with typographical errors that seemed to annoy them when we asked for them to correct it. Felt like they were in this business for the profit and no compassion whatsoever.
Posted: Apr 29, 2013
Baldwinsville, New York
This review is in regards to Gates Funeral Home. I would not recommend this funeral home as I am fighting with the director over his erroneous bill. I had my husband cremated with a short private service. He is billing me for a casket, embalming, etc. This man was more interested in talking about his daughter and her problems with her husband than he was arrangements for my husband. The day of the service I paid him the cremation fee he told me in front of a witness that he would revise the bill and send it to me. I have received a bill from him for a full funeral service which never took place.
Posted: Jun 23, 2012
Did service for a close relative at there new location near warrensville,Ohio. Building is nice and clean,but disappointed on employees followed up with family about further business once my loved one was in the ground and all checks cashed. They could do a lot better with their customer service.
Posted: Jan 21, 2014
Terre Haute, Indiana
The entire staff is exceptional ...They handled this sad time with grace and compassion...thank you.
Posted: Feb 16, 2013
This is a terrible Funeral Home. They do not know proper procedures for filing death certificates, the funeral director is downright nasty when asked for information. I could go on but there is not enough space to contain my disdain after an interaction with Anthony Mussmano. As far as a rating it would be 0 stars or maybe 00.
Posted: Jan 10, 2014