We had a horrible experience with this funeral home. My parents bought lots there over 50 years ago when the cemetery and funeral home were one...Palms Memorial...but had since moved away. Trying to make arrangements with them to receive my dad's body and set up a grave side service were ridiculous. Unnecessary stress at a difficult time. Our local funeral director, who was handling the immediate details, was dumbfounded. We have one remaining plot for my mother but will not deal with them again! If I could give less than one star I would.
Posted: Nov 16, 2014
The experience I had with this funeral home was unsatisfactory. There return calls when left message was poor. There was no communication between the employees.
Posted: May 28, 2015
San Juan Capistrano, California
Do not use this service. The San Juan office does not exist, it is only a number. Do not listen to the sob story of Leo B. he is being investigated. DO NOT USE THEM PLEASE. Rating -10.
Posted: Jun 09, 2013
I recently had to make arrangements for my aunt, he tried to give me a huge run around for 3 weeks, an experience of grief that i wish never to experience again.
Posted: Jun 07, 2012
Brooklyn, New York
I recently attended a funeral service on a 90 degree day and the funeral director did not provide air conditioning to the family and relatives attending the funeral. When I inquired as to why there was no AC on, the funeral director said it was broken. He further stated why was I asking now when the funeral was coming to a close. His attitude was dismissive and he lied because I felt air coming from one vent located in the entry of the funeral room. I would never recommend this funeral service as their customer service clearly is lacking.
Posted: Jul 17, 2012