He's rude, crude, sloppy, now I know why. He hasnt got any compassion, or the understanding of dealing with people going thru loss of loved ones.
Posted: Mar 10, 2013
Yonkers, New York
Thanks to Ms. KIMBERLY for all her assistance with my brother final appearance to our family and friends. She is so professional and compassionate. I will truly use her service again. The quality of the preparation was supper.
Posted: Dec 12, 2013
Adams Funeral Home did my husband's funeral. It was beautiful, and I greatly appreciate all the extras they did to make it perfect.
Thank you, Mark, and thanks to your employees.
Millie M. West
Posted: Aug 04, 2012
Every story has two sides. North may have theirs, but here is our family's. North's Funeral Home is NOT concerned with your family during your time of grief. Our loved one, Oscar Villalobos, passed away this past week. He prearranged for his final moments with North's. Unfortunately, his final arrangements and family were handled with less respect than I'm sure he felt would happen.
Apparently, every step of funeral arrangements must be made with North's for they will not guide nor assist the family unless it is paid for. The family's understanding of prearrangement did not meet the North's understanding. Please verify if all issues have been addressed: transportation of body, embalming, visitations, memorial service and certainly make sure that all these occur within their open hours otherwise it might get in the way of their evening plans.
Additionally, get everything in writing and always know who with you are talking. We called and spoke with Sandy North stating we were coming in from out of town and we had flowers being sent for Oscar. She told husband they would hold them. However; we found a note on their doors DO NOT leave anything for Oscar Villalobos. Family has not made arrangements. Then, when we asked about the flowers, Ms. North told my husband they never delivered. In fact, the florist was called and told to pick them up.
For a moment, let's forget the apparent lying and lack of respect. Let's say, we the family, did not make arrangements. A good business designed around service ( according to their sign, serving people for 100 years), you would think that a conversation would happen with the family to identify any shortcomings in arrangements. That they would insure all aspects were covered and a clear understanding of arrangements were made for both parties.
Instead, we were told the body was in too bad of condition, it would take too long to make him look right and we wouldn't be able to see him until the next day before cremation. They did nothing to ease the family's pain and give them one last opportunity to say goodbye to a father, a grandfather, a brother...a good man. By the way, the cosmetic work they did was good. Oscar looked very natural, very much at peace. Pretty good for a body that was in "pretty bad condition".
So, that is our side of this story. But, don't take our word for the service...ask anyone in Abilene. Ask the State School what their thoughts are of North's Funeral Home.
Posted: Apr 21, 2013
Ozone Park - Queens, New York
I drove everyone in the office crazy by calling, asking questions, crying b/c of family issues & EVERYONE tolerated more than they should have. A very special thank you to Phil.
Posted: Jan 27, 2015