Preparation and Service was fine. Follow-up was neglected: failed to get death certificate in a timely manner (nearly a month); failed to send pre-ordered and paid-for videos (nearly 3 months); and failed to add a Grave Marker on grave (still not done).
Posted: Jun 22, 2012
I can only speak for my own personal experience; our family member died unexpectedly and penniless. Unfortunately, we had to go thru the indigent program for our family member's end of life plans. --This mortuary treated us like less than second class citizens and worthless bums. -- They didn't return phone calls in a timely manner, if at all. Treated us as if they were personally doing us a favor. Paid nearly no attention to details. No empathy, concern or even the slightest bit of professionalism exhibited by the pretentious undertaker who was very aloof and uncaring as well as the administrative assistant who was just down right rude and very defensive and acted as if we were bothering her or taking up her time. -- The mortuary itself, is smelly, dirty and extremely out-dated.
Posted: Apr 01, 2012
In reply to Joe Browne's complaint---Joe--We are sorry that you feel this way and understand your being upset. However, a funeral director can only advise a family on closing a casket. We cannot force a family to say yes to a closed casket. We are not ashamed of our work-we go farther than most would. We advise a family, but CANNOT force them to make a decision. We do what the family asks us to do after we have made our recommendations. We hope that your heart can rest in the fact that Tim is at peace.
Posted: Jul 12, 2012
New York, New York
It's taken me a while to be able to get my feelings together. With a loss of a grandmother is hard enough. But the horrible work that was done on my grandma is traumatic I'm an EMT so I'm not weak, but to see the string hanging out of her nose really! I'm so sorry grandma that you were taken there this is not the way someone wants to see their loved one Ortiz funeral home on 72nd in NYC stay away
Posted: Feb 07, 2013
Ridgewood - Queens, New York
Wonderful experience the staff was very professional, courteous and was very attentive to all our needs at a very difficult.
Posted: Feb 17, 2013