Hixson Funeral Home has gone down hill and I would not recommend them to take care of even a pet. They have lesbians living together in the funeral home and running the place. I was embarassed to see such a mess. Use Myers or Labby or even Leslie before ever sending your loved one to Hixsons,
Posted: Sep 05, 2012
Battle Creek, Michigan
My father passed in July. When the funeral home directors came to collect his remains, I informed them that I – as next of kin – should be consulted regarding the arrangements, as opposed to my stepsister. The following day my husband and I went to the funeral home to finalize arrangements for my father’s services. The director assigned to us, Andrew Emerson, told us that my stepsister had the authority, through legal documents, to make all the decisions regarding my father’s services. After having been asked to produce those papers, he consulted with his supervisor and returned with a Durable Power of Attorney appointing my stepsister as my father’s agent. He told us that his supervisor reviewed the document, and the document did NOT apply to the funeral arrangements. (The document includes “However, the POA ceases at the moment of the death of the principal.”)
All through the discussion regarding the arrangements, Mr. Emerson kept referring to my stepsister. I told him very clearly that what my stepsister had proposed had no bearing on the matter, and further, that my stepsister’s family should make arrangements for a separate memorial service, because the funeral was to be a quiet remembrance for my father’s biological family and friends. Mr. Emerson offered to contact my stepsister regarding my wishes, and I accepted.
The following day I spoke with Mr. Emerson. He told me he had contacted my stepsister and that she understood the arrangements were out of her hands, and that my stepsister said her family would be attending the funeral. I informed Mr. Emerson that attendance was unacceptable, and that I would inform my stepsister personally so that the information would be accurately conveyed. I left a very clear message on my stepsister’s voicemail that the funeral was for my father’s biological family and friends, and suggested that my stepsister’s family conduct a separate memorial service. In that way, she could have total control over the arrangements at her services, and there would not be any drama at my father’s funeral. I know my stepsister received the information, because her niece commented on the matter to my son via Facebook.
When the pastor I selected as officiate came to visit, he told me he had visited with my stepsister regarding the services. Why my stepsister was informed of my choice of officiate is beyond my understanding. Throughout our conversation, it became clear that my stepsister had given him information regarding the relationship between her and me that was irrelevant to the situation. In the end, the eulogy revolved around my stepsister’s family, and the pastor stumbled awkwardly over the information I provided to give comfort to my aunts and uncles. This would not have happened had the funeral home not provided information to my stepsister.
When my family and I arrived at the funeral home the day of the services, I found the chapel full of items brought by my stepsister. I informed Mr. Emerson that most of those items were to be removed. At that point, Mr. Emerson informed me that my stepsister’s family would be attending the services. Another employee of the funeral home inserted herself into the conversation and told me I could not pick and choose who could attend the funeral, because I didn’t specify that the services were to be private. At no point during the planning stage did anyone at the funeral home advise me of the possibility of making the services private! Next, Mr. Emerson told me three persons would be delivering tributes to my father. This was the first time I had been informed of this decision.
At the end of the services, I had planned to announce that friends and family were welcome to attend a dinner in my father’s honor at a local restaurant. Because of all the last minute surprises, I was at a loss for how to make the announcement, and there was confusion on the part of the pastor and Mr. Emerson as to who was to make the announcement. As a result, there were twelve people attending an affair arranged for 40 people. Due to the circumstances, it was necessary for me to pay as though all 40 were in attendance. (The restaurant did give me a slight discount due to the lack of attendees.)
The appreciation cards provided for mailing after the services referenced only “friends” – nothing about family. I was not consulted on the selection of sentiments in the card.
I believe funeral home put my stepsister’s wishes above mine because the president of the company (although now deceased?) used to be a neighbor of my stepsister, and his daughter, who also works at the company, was a playmate of my stepsister when she was young.
Posted: Aug 14, 2012
Wake Forest, North Carolina
My family has always used Feggins-Feggins funeral Home because of the professional manner in which they conduct services. The caring staff and owners handle all details according to family wishes. From first contact to last, they always conduct services in an orderly, respectful way. They run a smooth and efficient operation.
Posted: Jul 22, 2012
I would like to start off my saying my beautiful and amazing loving Mother was call to heaven on Feb 01, 2015 it was a very sad day for my Family.We were very heart broken we knew she received her Angle heaven wing.We were given the name and contact telephone number of a mortuary.I called and made an appointment with Manny Villelas to talk to him about making arrangements for my mother funeral.I and my sister attended the appointment .Manny is also the owner of the two mortuary the Universal Memorial Center and South Mountain Mortuary. He was very knowledgeable and compassionate with our Family .Manny paid very close attention to every detail on our request for our mother funeral right down to her hair color.The staff was very professional and compassionate "especially" Tammy who took care of the life insurance paper work kept our family in the loop as far as the authorization. I am very ,very Impressed with the respect of there handling our special needs at this very difficult time .I told Manny that I would recommend them highly !! I will give them 10 Stars because they certainty deserve it.
Posted: Feb 17, 2015
Wonderful funeral and cremation service. Kind professional staff. Funeral home is a historic home that is immaculate inside and out. 5 star service.
Posted: Aug 21, 2013