We had a horrible experience. We were given false and misleading information. I actually had to educate the young funeral director on the facts of Social Security as he was confused to the law. After they changed the amount on the invoice, they actually told me that they were sorry that it was confusing for me. Believe me, I am not confused. They are greedy and shady.
Posted: Dec 07, 2013
Can you let Alonzo Pittman's Uncle that we are very sorry for his loss. Alonzo was a very nice man.
Posted: Jun 29, 2013
Lawrenceville, New Jersey
The man who worked there was extremely rude to my sisters and I..even slamming the door shut to the viewing room as my sister and I were waiting for my grandmother who just lost her son. I would not recommend this funeral home.
Posted: Jul 20, 2012
I am writing on behalf of the family of deceased, Larry S Edwards.
I came to Chicago, from Ohio, to attend the funeral of Larry Edwards. I accompanied my family to your facility to help with the arrangements for Larry's funeral, on several occasions.
I just wanted to tell you how impressed we were with the professionalism of your entire staff. With so much involved with the loss of a loved one and then having to plan a funeral, it was so comforting to walk into your offices and leave feeling as if the funeral was one less thing we had to stress about. We felt that Gatlings would take care of not only our loved one, but our family as well. The staff at Gatlings did exactly that.
Your drivers were always on time and courteous. Your entire staff were extremely well dressed. Your facility was immaculate and all of your workers were very well organized. They were also very patient, especially at the end of the funeral when everyone was saying their goodbyes to loved ones, your driver said for us to take as long as we needed. Your drivers assisted everyone in and out of the cars, they drove as if they were carrying precious cargo. We never felt rushed or as though we were an inconvenience in any way.
Your office staff were extremely patient with my family members. We made several changes to the obituary after the draft had been printed. Your staff continually told us, 'We are here to do whatever you need, we'll take care of you.'
Our loved one, Larry Edwards, had been very sick for a very long time. When we viewed the body, everyone kept saying how peaceful he looked and what a wonderful job Gatlings had done.
We cannot thank you enough for taking care of our loved one and our family.
By the time our experience with Gatlings came to an end, we felt as though we had gained a new family.
Please share this letter with your employees. I want them to know how very much they are appreciated.
The family of Larry S. Edwards
Posted: Aug 09, 2012
Brevard, North Carolina
Chris and Suzy Biecker who own M-C are the most caring and compassionate people I have ever been blessed to meet. I walked into M-C the day after my husband passed away unexpectedly and was met by Chris, who helped my son and I through everything. In the short three days between meeting Chris to the day we buried my husband, I can honestly say that I came to love these people. The service they provide is not just a job to them or a source of income... they do it because they care and want to make this process as easy as possible for the family. I urge anyone whose time it comes to deal with having to make funeral arrangements for a loved one to go to M-C... there is no way to make grief an easy experience to go through, but folks like Chris and Suzy and their staff help so much to make it bearable.
Posted: Aug 04, 2012