Newell, West Virginia
My name is Scott Greene and I own Greene Funeral Service in Gastonia,North Carolina.We had helped the funeral home on a death of a family that they were serving.We did all the paperwork,preping and had the deceased flown out to their funeral home.They did not pay us for our service.I would never trust them to handle anything for a family of mine.It is a poor thing when you can not trust a funeral home.So I would say watch out for them.
Posted: Jan 29, 2014
Cedar Grove, West Virginia
I want to say that Roger is such a great 't think person. He was so helpful with everything. I don't think he left anything out. He even let me do a slideshow for my dad. They are all great people.
Posted: Jun 18, 2012
Beckley, West Virginia
I would like to express a sincere thanks to R & Q for their wonderful compassion and support during our time of need. They have a wonderful staff and they only aim to please. I would recommend them to anyone.
Posted: Mar 21, 2014
Logan, West Virginia
I am astonished by just how unprofessional this funeral home truly is. I'm so glad there are other options in this small town. Compassion, professionalism, and consideration are so important during times that require their services and while attending a funeral I saw and heard the manner in which a dear loved one of the deceased was treated and I still wonder why they haven't reported them or that awful place hasn't been shut down. Not up to par with the kind of funeral home my family uses, I can't see why anyone's family would suffer through their rudeness and coldness.
Posted: May 29, 2013
Every story has two sides. North may have theirs, but here is our family's. North's Funeral Home is NOT concerned with your family during your time of grief. Our loved one, Oscar Villalobos, passed away this past week. He prearranged for his final moments with North's. Unfortunately, his final arrangements and family were handled with less respect than I'm sure he felt would happen.
Apparently, every step of funeral arrangements must be made with North's for they will not guide nor assist the family unless it is paid for. The family's understanding of prearrangement did not meet the North's understanding. Please verify if all issues have been addressed: transportation of body, embalming, visitations, memorial service and certainly make sure that all these occur within their open hours otherwise it might get in the way of their evening plans.
Additionally, get everything in writing and always know who with you are talking. We called and spoke with Sandy North stating we were coming in from out of town and we had flowers being sent for Oscar. She told husband they would hold them. However; we found a note on their doors DO NOT leave anything for Oscar Villalobos. Family has not made arrangements. Then, when we asked about the flowers, Ms. North told my husband they never delivered. In fact, the florist was called and told to pick them up.
For a moment, let's forget the apparent lying and lack of respect. Let's say, we the family, did not make arrangements. A good business designed around service ( according to their sign, serving people for 100 years), you would think that a conversation would happen with the family to identify any shortcomings in arrangements. That they would insure all aspects were covered and a clear understanding of arrangements were made for both parties.
Instead, we were told the body was in too bad of condition, it would take too long to make him look right and we wouldn't be able to see him until the next day before cremation. They did nothing to ease the family's pain and give them one last opportunity to say goodbye to a father, a grandfather, a brother...a good man. By the way, the cosmetic work they did was good. Oscar looked very natural, very much at peace. Pretty good for a body that was in "pretty bad condition".
So, that is our side of this story. But, don't take our word for the service...ask anyone in Abilene. Ask the State School what their thoughts are of North's Funeral Home.
Posted: Apr 21, 2013