Colorado Springs, Colorado
After suffering the loss of our mother we continued to suffer further atrocities for 3 days at the hands of an organization that leads loved ones to believe they are in some way affiliated with the VA by their name alone.
It took a small army of 5 wonderful people: Chris Dusrenne, Ron Snell, Lisa Carter, Justin Ferraro and Don Allen to pull off the most amazingly beautiful funeral in record time. Chris instantly took charge and called Ron to make it happen, then Lisa set everything up in 24 hrs. including Fort Logan National Cemetery. Justin and Don escorted our mother to her mass and burial in Denver. I almost forgot 2 more people - Ed Rottenborn the beautician who did more than just give us each a lock of mom’s hair and Hope Alvarez who assisted my sister with picture setup. You and your loved one will be cared for by a top notch organization with perfection, professionalism, and honest from the heart caring.
Words alone cannot express the gratitude my sister and I feel about Swan Law Funeral Directors and their outstanding staff. Thank you from the bottom of our hearts. Linda and Nan
Posted: Oct 18, 2016
Colorado Springs, Colorado
We recently lost our mother due to complications after an unexpected surgery. What a shock! It was devastating. Anyone who has been through the loss of a loved one knows it is a daunting and overwhelming experience. We were all dreading the trip to the funeral home to start the process of putting mom to rest. However, Barb and the incredible staff at Swan-Law made the experience as painless as possible. The staff was professional, thoughtful and most of all genuine. Yes, guiding you through the process is their job. However, each person we dealt with was sincere, gentle and understanding.
The on-site reception room we opted to use after the memorial was perfect. It was so easy to have guests simply cross the hall to visit and share stories about mom. We were not pressured to use the room, it was simply offered. Barb also suggested a very modest menu that fit our needs perfectly.
My father is so happy with the service and attention we received, he plans on making pre-arrangements for his memorial with Swan-Law's pre-planning service. We shed plenty of tears planning mom's services, but were surprised to also share quite a few smiles and laughs at the same time. I would highly recommend using the Swan-Law for your funeral/memorial needs.
Posted: Feb 02, 2015
Ozone Park - Queens, New York
I drove everyone in the office crazy by calling, asking questions, crying b/c of family issues & EVERYONE tolerated more than they should have. A very special thank you to Phil.
Posted: Jan 27, 2015
Good experience, better than expected from what I have been through with other places. Cost less than expected too. Wish we had gone there with previous deaths in family.
Posted: Jul 19, 2013
Las Vegas, Nevada
They were friendly at first, but showed no attention to detail, they sent or Father's remains to the wrong address then stuck us with the bill to get his remains back, basically they said there were done and told us to call Fed Ex to pay and have them ship the remains to the correct address. When a loved one dies it is already a trying time, then when the funeral home you deal with makes it even harder with no compassion or willingness to fix there mistake it's just unimaginable. I would Not recommended anyone to use Desert memorial services if you want good compassionate correct service!
Posted: Jan 14, 2015